Privacy Policy

Last updated: November 11, 2026

Torlen ("we", "our", or "us") operates the Torlen mobile application (the "App"). This page explains how we collect, use, and protect your information when you use our App.

1. Information We Collect

We may collect the following types of information:

• Account information: Name, email address, phone number, and profile photo when you register.
• Location data: Approximate or precise location to show nearby rental listings, with your permission.
• Camera: Access to your device camera to scan QR codes for item returns and to capture photos for listings or damage evidence.
• Photos & Media: Images you choose to upload for listings or rental documentation.
• Payment information: Processed securely through Stripe. We do not store full card numbers.
• Usage data: App interactions, crash reports, and diagnostic information to improve performance.

2. How We Use Your Information

• To provide and operate the peer-to-peer rental marketplace.
• To process bookings, payments, and deposits.
• To verify your identity and prevent fraud.
• To keep the marketplace safe: listing photos and text, and messages between users, are checked automatically, including by AI services, for prohibited items, scams and abuse. A listing that clearly breaks our rules may be hidden until our team reviews it; we never act on your account based on AI alone.
• If you choose "Fill in with AI" when creating a listing, your photos are sent to an AI service to write a draft you can edit. These photos are not stored by Torlen unless you post the listing.
• To send booking confirmations, notifications, and support messages.
• To improve app features and fix bugs.

3. Camera Permission

The App requests access to your device camera solely to scan QR codes for item returns and to let you photograph items for listings or damage documentation. Camera data is not stored on our servers unless you explicitly upload a photo.

4. Location Permission

Location access is used to display nearby rental listings and to assist with item pickup/return. Location data is not shared with third parties for advertising purposes.

5. Sharing Your Information

We do not sell your personal data. We may share information with:

• Stripe – for payment processing.
• Firebase (Google) – for authentication, database, and push notifications.
• Sentry – for crash reporting and error monitoring.
• Anthropic (Claude) and OpenAI – AI services used for the safety checks and listing drafts described above. They process the content only to return a result to Torlen and, under their business terms, do not use it to train their models.
• Other users of the platform, only to the extent necessary to complete a rental transaction.

6. Data Retention

We retain your data for as long as your account is active or as required by law. You may request deletion of your account and associated data by contacting us.

7. Security

We use industry-standard security measures including HTTPS, Firebase security rules, and Stripe's PCI-compliant payment infrastructure to protect your data.

8. Children's Privacy

The App is not directed at children under 13. We do not knowingly collect personal information from children under 13.

9. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. Contact us to exercise these rights.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via the App or by email.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: perfexx@gmail.com