Terms of Service

Effective November 12, 2026 · Version 2026-11-12

DRAFT: not yet in effect.

1. These Terms

These Terms of Service ("Terms") are an agreement between you and [LEGAL NAME] ("Torlen", "we", "us"), which operates the Torlen app and website (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

If you don't agree, don't use the Service. Where these Terms say "item", they mean anything listed on Torlen: a thing, a space (such as an event space, studio, storage unit or parking spot) or a service. "Renter" means someone who books an item; "lender" means someone who lists one. You can be both.

2. Torlen is a marketplace

Torlen connects people who want to rent out their things with people who want to rent them. Each rental is an agreement between the lender and the renter. Torlen is not a party to that agreement, does not own, inspect or insure the items, and is not the renter's or the lender's agent, employer or partner.

Torlen provides the app, collects payments, holds deposits and pays lenders through our payment processor, Stripe, and helps resolve disputes as described in these Terms.

3. Your account

• You must be at least the age of majority in your province or territory, and able to enter a binding contract.
• Give accurate information and keep it up to date. You may be asked to verify your email, phone number and identity (identity checks are done by Stripe) before you can book, list or receive payouts.
• Keep one personal account. Don't share it, sell it, or create new accounts to get around a restriction.
• Keep your password and sign-in codes private. You are responsible for activity on your account.

4. Lenders and listings

If you list an item, you promise that:

• you own it or have the right to rent it out;
• the photos are of the actual item and the description is accurate, including any defects or damage;
• it is clean, safe, in working order and comes with anything needed to use it safely (such as manuals or safety gear you describe);
• renting it out is legal where it is picked up and used, and it is not a prohibited item (section 5).

You set the daily price, deposit, discounts, booking type (instant or approval) and pickup location. You are responsible for your own income taxes and, if you are registered for GST/HST or other sales taxes, for charging and remitting them on your rentals. Torlen does not add tax to your rental price.

Spaces: you must have the right to rent the space for the booked use (for example under your lease, condo rules and local by-laws), and it must be safe for the number of people and the use you describe. Pickup and return mean access to the space starting and ending.

Services may be listed only in the Services category, and only for work you do yourself. You must hold any licence, certification, insurance or background check the law requires for that work (for example electrical, plumbing, gas, security or child care), and show it when asked. Torlen does not check qualifications. You are not Torlen's employee or contractor, and you are responsible for your own tools, safety and taxes. Listings for companionship or dating are not allowed.

Listings are checked when created or edited, partly by automated tools including AI. We may ask for changes, hide or remove a listing, or restrict an account if a listing breaks these Terms. "Fill in with AI" only suggests text and prices; you are responsible for what you publish.

5. Items you can't list

• Firearms, ammunition, gun parts, explosives and weapons, including combat or tactical knives, swords, brass knuckles, batons, tasers, pepper spray and crossbows.
• Illegal drugs, drug paraphernalia and prescription medicine.
• Alcohol, tobacco, vaping products and cannabis.
• Adult or sexual content or products.
• Stolen or counterfeit goods, or items with serial numbers removed.
• Hazardous materials such as fuel, chemicals and fireworks.
• Live animals.
• Recalled or unsafe items, such as damaged helmets or expired child car seats.
• Anything else that is illegal to rent, or that we reasonably consider unsafe or inappropriate.

6. Booking and payment

• All bookings and payments must go through Torlen. The price you see before paying is what you are charged: the lender's rental fee, any length-of-stay discount, Torlen's service fee and any tax on that fee.
• Rental days are counted in 24-hour periods from the booked pickup time to the booked return time, with a 1-hour grace period.
• Instant bookings are confirmed when you pay. Approval bookings must be accepted by the lender at least 4 hours before pickup; if not, the request is cancelled and your payment and deposit hold are released.
• Payments are processed by Stripe and are subject to Stripe's terms. Torlen does not store your full card number.
• Torlen's service fee pays for the Service. It is shown before you pay and, except where these Terms provide a refund, is not refundable.

7. Security deposits

• If a listing has a deposit, an authorization hold for that amount is placed on your card after you pay. It is not a charge unless money is taken for late fees or an approved damage claim.
• The hold is released 3 days after the item is marked returned if the lender does not file a damage claim, and straight away if the booking is cancelled before pickup. Your bank may take a few business days to remove it.
• Card holds expire after 7 days, so for longer rentals Torlen renews the hold on your saved card. If a renewal fails, you may be asked to update your payment method.
• Late fees and approved damage claims are taken from the deposit first.

8. Pickup and return

• Pickup and return are confirmed in the app with a QR code. Pickup can be confirmed from 2 hours before the booked pickup time.
• Renters: check the item at pickup and report any problem right away, before using it. Use it carefully, only for its normal purpose, and don't lend it to anyone else.
• Return the item on time, to the agreed place, in the same condition apart from normal wear. Location may be checked at return to confirm the hand-over.
• If a lender does not confirm a return within 24 hours after the renter asks to return it in the app, the return may be confirmed automatically.

9. Cancellations and no-shows

• Renter cancels 48 hours or more before pickup: 100% refund.
• Renter cancels less than 48 hours before pickup: 50% refund.
• Renters can't cancel at or after the pickup time. If you don't pick up the item within 4 hours of the pickup time, the booking is marked as a no-show; you have 24 hours to dispute it, after which it is settled without a refund.
• Lender cancels: the renter gets a full refund. Repeated lender cancellations lower the lender's standing and listing visibility.
• If the lender doesn't show up for pickup, the renter can report it in the app and gets a full refund.

10. Late and missing returns

• There is a 4-hour grace period after the booked return time. After that the booking is overdue, and you can't make new bookings until it is resolved.
• A late fee of one day's rental price is charged for each started 24 hours after the booked return time. It is taken from the deposit first and otherwise owed by you. You can dispute late fees in the app.
• If an item is more than 3 days overdue, your account may be suspended and we may pursue collection of what you owe.
• If an item is not returned, the lender can file a non-return claim. We may share information with the police when an item appears to be stolen.

11. Damage, loss and claims

Renters are responsible for loss of, or damage beyond normal wear to, an item during the rental.

• A lender can file a damage claim with photos within 3 days after the return. The claim can't be more than the deposit through Torlen.
• The renter has 48 hours to dispute the claim and can add their own evidence, including evidence that damage was already there. A claim that isn't disputed is approved automatically.
• If a claim is disputed, Torlen reviews both sides and decides how much of the deposit is paid to the lender. We may use AI tools to help compare photos and summarize the case, but a person makes the decision.
• Torlen's decision settles the deposit only. It doesn't stop either of you from using other legal options, such as small claims court, for amounts above the deposit.

12. Lender payouts

• To be paid, lenders need a Stripe Connect account. Stripe's Connected Account Agreement applies.
• Earnings become available 48 hours after the return, unless a claim or dispute is open, and are paid out automatically once your balance reaches your payout threshold. You can also request a payout.
• We may hold earnings while a claim, dispute, chargeback or suspected fraud is being reviewed, or if your payout details don't work.

13. Messages and staying on Torlen

• Use the in-app chat to arrange rentals. Don't share phone numbers, emails, social media or other contact details, and don't ask to pay or be paid outside Torlen. Messages with contact details are blocked or hidden, and repeated attempts temporarily limit messaging.
• Deals made outside Torlen are not covered by our payments, deposits, claims or support.
• Messages and listings are checked automatically, including by AI, for scams, prohibited items and abuse. Our team may review flagged content.

14. Acceptable use

Don't use the Service to:

• break the law or help anyone else do so;
• harass, threaten, discriminate against or harm anyone;
• post false, misleading or someone else's content;
• commit fraud, including fake bookings, fake claims or chargebacks for rentals you received;
• interfere with the Service, access it with bots or scrapers, or get around its security or limits.

15. Safety and insurance

Torlen does not provide insurance for items, people or property. Lenders should check whether their own insurance covers renting out their items. Renters use items at their own risk and should follow the lender's instructions and any safety guidance. In an emergency, call 911 first.

16. AI features

Some features use AI, including listing drafts, safety checks, the Help Center assistant and tools that help our team review claims. AI can be wrong. Suggestions are not advice, and you are responsible for what you post and decide. Decisions about your account, claims and payments are made by people.

17. Suspension and closing accounts

We may limit, suspend or close an account, hide content, or cancel bookings if we reasonably believe someone has broken these Terms, the law, or puts others at risk. If we permanently close an account, upcoming bookings are cancelled and refunded and deposit holds are released. You can ask to close your account at any time from the app. Closing it doesn't cancel amounts you owe, or bookings and claims already in progress.

18. Disclaimers and limits of liability

The Service is provided "as is". We work to keep it available and secure but don't promise it will always be uninterrupted or error-free. We don't guarantee the condition, safety or legality of any item, or the conduct of any user.

To the extent the law allows, Torlen is not liable for indirect or consequential losses, or for losses caused by items, users or events outside our reasonable control, and our total liability to you for any claim is limited to the Torlen service fees you paid in the 12 months before the claim.

Nothing in these Terms limits rights you have under consumer protection laws that can't be waived or limited by contract.

19. Your responsibility to us

To the extent the law allows, you agree to cover Torlen's reasonable losses and costs arising from your breach of these Terms, your listings, or your misuse of the Service or of an item.

20. Privacy

Our Privacy Policy explains what information we collect and how we use and share it, including with Stripe, Firebase and AI service providers.

21. Changes to these Terms

We may update these Terms. We will tell you in the app or by email before important changes take effect, and you may be asked to accept the new Terms to keep using the Service. Changes don't affect bookings already confirmed.

22. Governing law

These Terms are governed by the laws of [PROVINCE] and the federal laws of Canada that apply there. If you live elsewhere in Canada, you also keep the protection of the mandatory consumer laws of your province or territory.

23. Contact

Questions about these Terms: [CONTACT EMAIL], or by mail to [LEGAL NAME], [MAILING ADDRESS]. You can also contact support from the Help Center in the app.

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